NATURE OF THE PUBLIC OFFICE
Public office is a public trust. Public officers and employees must at all times to be accountable to the people, serve them with the utmost responsibility, integrity, loyalty and efficiency, act with patriotism and justice, and lead modest lives. Civil service Executive Order No. 292/ Administrative code of 1987}
Sapang Palay National High School Citizen’s Charter
Pursuant to DepEd Memorandum No. 342, s. 2009 Adoption and Implementation of a Citizen’s Charter of the Department of Education in Compliance with Republic Act No. 9485 (ANTI-RED TAPE ACT OF 2007) and its Implementing Rules and Regulations states that:
1. Republic Act No. 9845, entitled “An Act to Improve Efficiency in the Delivery of Government Services to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefore” otherwise known as the “Anti-Red Tape Act of 2007″, reads, among other things, that:
”Section 6. Citizen’s Charter – All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen’s Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous places, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:
a. the procedure to obtain a particular service;
b. the person/s responsible for each step;
c. the maximum time to conclude the process;
d. the document/s to be presented by the customer, if necessary;.
2. Moreover, the Implementing Rules and Regulations (IRR) of Republic Act No. 9485 provides, among other things, that:
“RULE III. Re-Engineering of Systems and Procedures
Section 1. Within one (1) year from effectivity of the Rules, each office or agency shall:
a. Determine which processes or transactions constitute frontline service;
b. Undertake reengineering of transaction systems and procedures, including time and motion studies, if necessary; and after compliance thereof;
c. Set up their respective service standards to be known as the Citizen’s Charter.
Section 2. The reengineering process shall include a review for the purposes of streamlining of the following:
a. Steps in providing the service;
b. Forms used;
c. Requirements;
d. Processing time; and
e. Fees and charges.
There shall be a review of the location of the offices providing frontline services and directional signs to facilitate transactions.
1. Republic Act No. 9845, entitled “An Act to Improve Efficiency in the Delivery of Government Services to the Public by Reducing Bureaucratic Red Tape, Preventing Graft and Corruption, and Providing Penalties Therefore” otherwise known as the “Anti-Red Tape Act of 2007″, reads, among other things, that:
”Section 6. Citizen’s Charter – All government agencies including departments, bureaus, offices, instrumentalities, or government-owned and/or controlled corporations, or local government or district units shall set up their respective service standards to be known as the Citizen’s Charter in the form of information billboards which should be posted at the main entrance of offices or at the most conspicuous places, and in the form of published materials written either in English, Filipino, or in the local dialect, that detail:
a. the procedure to obtain a particular service;
b. the person/s responsible for each step;
c. the maximum time to conclude the process;
d. the document/s to be presented by the customer, if necessary;.
2. Moreover, the Implementing Rules and Regulations (IRR) of Republic Act No. 9485 provides, among other things, that:
“RULE III. Re-Engineering of Systems and Procedures
Section 1. Within one (1) year from effectivity of the Rules, each office or agency shall:
a. Determine which processes or transactions constitute frontline service;
b. Undertake reengineering of transaction systems and procedures, including time and motion studies, if necessary; and after compliance thereof;
c. Set up their respective service standards to be known as the Citizen’s Charter.
Section 2. The reengineering process shall include a review for the purposes of streamlining of the following:
a. Steps in providing the service;
b. Forms used;
c. Requirements;
d. Processing time; and
e. Fees and charges.
There shall be a review of the location of the offices providing frontline services and directional signs to facilitate transactions.
REQUEST FOR SERVICE RECORDS / SALARY CERTIFICATIONS
Step 1 2 3 |
Applicant/Client Secure and fill up request form. Submit fully filled-up request slip. Clients wait while processing |
Service Provider Give request slip to client. Prepare and print service records. Process documents for signature |
Duration 1 min 10 mins 1-2 days |
Fee None None None |
Person – in – Charge Leneth S. Tores Admin Officer IV Thea Jannine Torres Records Clerk |
Location Personnel Section Personnel Section Personnel Section |
END OF TRANSACTIONS
PROCESSING OF ERF APPLICATION
Availability of Service: Monday – Friday 8:00AM – 5:00PM
Who May Avail of the Service?
Qualified Teaching Personnel
Requirements:
Original Copy of T.O.R. (Graduate Studies) at least C.A.R with C.A.V.·
Certificate of Units Earned·
Service Record·
ERF Form·
Certificates of Trainings/Seminars attended·
Availability of Service: Monday – Friday 8:00AM – 5:00PM
Who May Avail of the Service?
Qualified Teaching Personnel
Requirements:
Original Copy of T.O.R. (Graduate Studies) at least C.A.R with C.A.V.·
Certificate of Units Earned·
Service Record·
ERF Form·
Certificates of Trainings/Seminars attended·
How to avail service:
Step 1 2 3 |
Step/Process Secure Forms. Submit fully filled-up form and other required documents. Submit to Division Office |
Service Provider Provides forms to the client Receives and checks the completeness of the documents Evaluates documents and submits for signature to signing authority |
Duration 2 mins 10 mins |
Fees None None None |
Person Responsible Melody Domaoan AAIII Jayson Manuel |
Location Administrative Office Administrative Office DO-Administrative Office |
PROCESSING OF APPOINTMENTS
AVAILABILITY OF SERVICE:
8:00AM – 5:00PM (Monday to Friday)·
WHO MAY AVAIL OF THE SERVICE?
Teacher-Applicants·
Teachers·
Teachers who retired·
Resigned / Transferred·
REQUIREMENTS:
· Position Description Form
Form 32 – Oath of Office·
Form 33·
Form 1 – SALN·
Report on First Day of Service·
Transcript of Records·
PRC License·
Report of Rating·
Form 212·
Form 211 with attachments (Chest X-ray, Urinalysis, Blood Test, Drug Test)·
Service Record (if any)·
NBI Clearance·
8:00AM – 5:00PM (Monday to Friday)·
WHO MAY AVAIL OF THE SERVICE?
Teacher-Applicants·
Teachers·
Teachers who retired·
Resigned / Transferred·
REQUIREMENTS:
· Position Description Form
Form 32 – Oath of Office·
Form 33·
Form 1 – SALN·
Report on First Day of Service·
Transcript of Records·
PRC License·
Report of Rating·
Form 212·
Form 211 with attachments (Chest X-ray, Urinalysis, Blood Test, Drug Test)·
Service Record (if any)·
NBI Clearance·